Source: AgriSync news release
Mazergroup has partnered with AgriSync to extend the company’s commitment to providing excellent service and support to their farmer customers. With the AgriSync service management tool, Mazergroup expert advisors can deliver additional support and problem solving remotely through any device.
By simply downloading and logging into the free app, customers have direct access to their local precision advisor and Mazergroup’s expansive team of precision experts with live video support, automatic issue tracking and alerts, and proactive video tips.
“Mazergroup is an innovative leader in the precision agriculture technology market,” says Casey Niemann, president of AgriSync, Inc. “As technology in agriculture continues to advance, Mazergroup experts can walk alongside their customers to troubleshoot issues, effectively explain new technology, and continue to deliver the high-level of customer support and satisfaction their customers have come to expect.”
Mazergroup was founded in 1959 as a single agriculture dealership in Brandon. It is now the largest New Holland dealership complex in North America with 15 locations across Manitoba and southeastern Saskatchewan. Mazergroup is dedicated to improving the productivity of their customers through understanding their needs and providing creative and innovative solutions with industry leading equipment, parts, and service.
“The rapid advancement of precision agriculture can bring complexities to farming operations, so our customers rely on us to find innovative solutions and give them more uptime,” says Randy Gates, manager of the precision technology department for Mazergroup. “We are using AgriSync to work side-by-side with our customers, wherever they are, to quickly solve issues.”
AgriSync is the first remote support app for agriculture. It enables live video calling, which will assist subject matter experts in providing better service to their farmer customers when breakdowns occur or decisions need to be made. The live video technology allows the advisor to see exactly what the farmer sees to help bring speed to resolution.
Within the app, advisors can organize and manage their help requests through a ticketing system and obtain instant feedback from customers about the quality of service they received.